FAQs
Sodo specializes in a wide range of stone materials, catering to various architectural and design needs. Our portfolio includes both natural and artificial stones such as Marble, Granite, Basalt, Limestone, Sandstone, Artificial Marble, Quartz, Sintered Stone, Terrazzo, Solid Surface, and Nano Glass. We provide these in various forms including slabs, countertops, custom sizes, and offer solutions for full-scale projects.
Yes, customization is at the core of what we do at Sodo. Our team is skilled in handling complex CAD drawings and can work closely with you to ensure that the stone products are tailored to meet the exact specifications of your project, whether it’s for residential, commercial, or specialized architectural applications.
Quality assurance is paramount at Sodo. We have a dedicated team of experienced quality inspection personnel who work closely with our long-term partnered stone processing factories. Our stringent quality control process includes detailed inspections at every stage of production, from raw material selection to final product finishing, ensuring that only the highest quality stone products reach our clients. Additionally, we source materials globally and employ expert techniques to minimize costs without compromising quality, ensuring our clients receive exceptional value.
Yes, Sodo proudly serves a global clientele, offering international shipping options for all our stone products. Our experienced logistics team works closely with reliable customs brokers and freight forwarders to ensure timely and safe delivery of your orders, regardless of the destination.
The lead time for an order can vary depending on the product type, customization requirements, and order size. Typically, standard orders are processed and ready for shipment within 4-6 weeks. For custom or large-scale project orders, we recommend contacting our sales team for a detailed timeline.
Sodo understands the importance of material accuracy for our clients’ projects. We offer sample services where clients can request stone samples before placing full orders. This ensures the stone you select perfectly matches your design and quality expectations.
Yes, our team includes experts capable of assisting with project planning and design, especially in selecting the right stone materials and offering advice on their applications. We’re happy to work alongside architects, designers, and contractors to ensure the optimal use of our stone products in your projects.
Sodo is committed to sustainability and responsible sourcing. We ensure that our natural stone products are extracted and processed in compliance with environmental standards, and we continuously seek ways to reduce the environmental impact of our operations and promote sustainable practices in the industry.
Sodo stands behind the quality of our stone products with a warranty that covers defects in material and workmanship. The specific terms and conditions of our warranty vary by product type and are detailed in our sales agreements. We are committed to customer satisfaction and will work to resolve any issues that meet our warranty criteria.
For custom and complex stone projects, Sodo engages a specialized team adept at managing intricate designs and specifications. From initial concept through to fabrication and delivery, we work closely with our clients, providing expert advice, technical support, and detailed project management to ensure the successful execution of each unique project.
